Refunds & Cancellations

You can cancel a direct-purchase order any time before it is dispatched by emailing contact@majkart.com with your order ID (shown on the My Orders page). Orders cancelled before dispatch are refunded in full, including shipping.

Once an order has been dispatched it can no longer be cancelled, but you can refuse the delivery or raise a return request as described below.

If an item arrives damaged, defective, or different from what you ordered, write to us within 7 days of delivery with your order ID and photos of the item and packaging. After verification we will arrange a replacement or a full refund, including any return shipping we ask you to bear.

Consumables (crucibles, sensors, flux, and similar items) that have been used or fired cannot be returned unless the issue is a manufacturing defect.

Approved refunds are initiated within 7 business days to your original payment method through our payment partner (Cashfree Payments). Depending on your bank, the amount may take a further 5–7 business days to reflect in your account.

If a payment fails or is deducted without the order being confirmed, the amount is reversed automatically by the payment gateway; if it does not reflect within 7 business days, contact us with the transaction reference.

Machines and other enquiry-priced listings are transacted on the terms agreed in the seller's quotation (advance, delivery, installation, and warranty). Cancellation and refund terms for such orders are as stated in that quotation; where nothing is stated, the seller's confirmation email governs.

For anything related to a cancellation or refund, email contact@majkart.com — include your order ID so we can respond faster.